About
Tech-savvy professional with a Bachelor's in Computer Science, adept at delivering comprehensive IT support, network administration, and system optimization. Proven ability to troubleshoot complex technical issues, enhance system performance, and improve user experience across diverse environments. Eager to leverage strong problem-solving skills and foundational development knowledge (C#, .NET, Full Stack) to contribute to innovative technical solutions in a dynamic organization.
Work
Forestry Commission
|I.T Technician
Tamale, Northern Region, Ghana
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Summary
Provided critical IT support and system administration, ensuring seamless operations and enhanced user experience for the Forestry Commission.
Highlights
Managed service desk operations, resolving an average of 30+ user issues weekly and fulfilling technical requests to minimize downtime.
Configured and installed essential software products and peripheral equipment for 50+ staff, ensuring operational readiness and compatibility.
Executed comprehensive computer and printer repairs, software installations, and general networking tasks, maintaining 95% system uptime.
Optimized network infrastructure by installing and maintaining wiring, cabling, and devices, enhancing connectivity and data flow for the office.
Monitored server rooms, wireless networks, and other server infrastructure, proactively addressing issues to ensure continuous system functionality.
Tamale Teaching Hospital
|Intern
Tamale, Northern Region, Ghana
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Summary
Delivered essential IT support to medical staff, ensuring smooth technology operations and patient data privacy within a critical healthcare environment.
Highlights
Provided daily computer support to over 100 doctors, nurses, and administrative staff, resolving technical issues to maintain workflow efficiency.
Performed critical computer, printer, and general IT repairs, reducing equipment downtime and supporting continuous hospital operations.
Installed and managed various software applications and maintained general computer networking, ensuring reliable access to vital systems.
Educated staff on medical software usage and data privacy protocols, ensuring compliance with patient information protection standards.
Jarazamax Business Center
|Assistant Manager
Tamale, Northern Region, Ghana
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Summary
Managed daily operations, provided technical assistance, and ensured high customer satisfaction in a fast-paced business center environment.
Highlights
Assisted an average of 50+ customers daily with technical issues and internet usage, achieving high satisfaction rates through effective problem-solving.
Maintained over 20 computers, resolving hardware and software issues promptly to ensure continuous service availability.
Ensured robust network connectivity for all workstations, minimizing service interruptions and supporting business continuity.
Provided comprehensive guidance on various computer applications and internet services, enhancing customer experience and productivity.
Education
Ghana Senior High School Tamale
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High School Certificate
General Science
Tishigu Anglican Junior High School
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Basic School Certificate
General Studies
Awards
Certificate of Appreciation for Service as President, Computer Science Society
Awarded By
Prof. Edward Y. Baagyere
Driven and results oriented Computer Science professional with hands on experience in project management and team leadership. Led a student organisation of 600+ members, coordinating large scale events and technical projects to advance members' coding and problem-solving skills.
Languages
English
Fluent
Dgbanli
Fluent
Hausa
Conversational
References
Alhaj Sham-Una Abdulai
Forestry Commission I.C.T Manager, Forestry Commission Zone 4 +233 (0) 24 407 8719 kulashei@gmail.com
Mr. Suhuyini Fueseini Napps
Tamale Teaching Hospital Senior IT Manager, Tamale Teaching Hospital +233 (0) 24 469 1566 Suhuyini.napps@tth.gov.gh